Support
At Jooker Casino, we pride ourselves on providing top-tier customer assistance to ensure every player's gaming experience is seamless and enjoyable. Our dedicated support team is committed to addressing your concerns efficiently and effectively, making your satisfaction our highest priority.
24/7 Live Chat Support
Our live chat for online casino players is available 24/7, ensuring you have access to immediate assistance whenever you need it. Simply click the chat icon on our website or game platform, and one of our friendly support agents will promptly respond, typically within a few seconds. Live chat handles everything from technical issues and gameplay questions to account management queries.
Email Support
For more detailed queries, documentation submissions, or in-depth account-related questions, you can reach our support team via email at support@jooker.net. We strive to respond to all email inquiries within 24 hours, ensuring a comprehensive solution to your concerns.
Telephone Support
Currently, Jooker Casino focuses on providing exceptional customer support through live chat and email. Although we don't offer telephone support at this time, our other support options ensure quick and effective resolutions to your queries.
FAQ Section
Our extensive Frequently Asked Questions (FAQ) section covers a broad range of topics, including account setup, deposits and withdrawals via MasterCard and Visa, bonus terms for our popular welcome bonus of 150% + 150 Free Spins, and technical troubleshooting for games like Monkey Madness Slots, Great Rhino Deluxe Slots, and Sugar Rush Summer Time Slots by Pragmatic Play. This resource offers immediate answers to common issues, saving you valuable time.
In-Game Help
To make your gaming experience smoother, Jooker Casino offers convenient in-game help options. Our integrated chatbots and direct links to FAQs allow you to resolve queries instantly without leaving your favorite Pragmatic Play games, enhancing your gaming sessions.
Social Media Support
Stay connected with Jooker Casino via our active social media platforms. You can reach out with general inquiries, receive timely updates about new games or promotions, or even benefit from quick assistance from our social media team.
Multilingual Support
Jooker Casino is dedicated to providing inclusive casino customer assistance to our global audience. Our support services are available in multiple languages, including English, German, Spanish, French, and Italian, ensuring every player feels comfortable and heard.
Responsible Gambling Assistance
We actively promote responsible gambling and offer a variety of tools to help our players maintain control while enjoying their online gaming experience. These include self-exclusion options, deposit limits, and direct links to external gambling support organizations. Your safety and well-being are our utmost concern.
How to Contact Us
For immediate assistance, please use our 24/7 live chat feature directly accessible from our site. For detailed inquiries, email us at support@jooker.net. You can also explore our FAQ section for quick answers, or connect via our social media platforms for general assistance. At Jooker Casino, your satisfaction is always our goal, and we’re here to help around the clock.